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– Methods 2.3 states 141 complaints were analyzed, but Figure 1 labels “Completed client complaint forms n = 116.” Which number is correct, and how were the 25 cases excluded/handled?
– 4.2.1 assigns “quality of service” to patient-centered care, but 4.2.2 says “quality of service” is important under relationship-centered/client focus. Figure 2/3 should clarify whether themes are exclusive to one domain or can cross domains; otherwise the compass mapping is ambiguous.